Pre-Order Announcement & Sale (Aug–Oct 2025) 🌸

Our online shop will be open for pre-orders only from August to October 2025 while we take a short break behind the scenes. All orders placed during this time will be processed and shipped from November 2025 onwards.

As a thank you for your support and patience, enjoy 10% off store-wide with the code PREORDER10 at checkout!

If you’re after something bespoke, our Custom Florals Enquiry Form is still open! Simply fill out the quick questionnaire and we’ll get back to you within 1–3 business days. Thank you so much for being here and supporting small – we truly appreciate it
💜

T&Cs for Pre-Order Sale:

• Min spend of A$120 applies, until stock lasts.
• Not valid on custom orders.
• Sale ends 31 October 2025 AEST.
• Shipping & Returns policy applies - see below for details.

• While we strive for timely deliveries, we cannot guarantee specific delivery times as the timeframe is dependent on external third party shipping provider that we use.
• Within Australia: Allow 3-10 business days for standard shipping.
• International: Allow 10-21 business days for standard shipping. Note - this doesn't include delays caused by shipping or customs clearance. 
• For bulk/multiple items or expediting orders, additional charges may apply. This will be confirmed once your order is received depending on the number of items and size of your order.
• For international deliveries, the buyer is responsible for any duties, taxes and expenses associated with importing products. These fees are not included in the shipping costs and are the sole responsibility of the buyer.
• Typical processing time is listed in the product description, unless otherwise specified. For custom event orders, we will advise you of our availability to create your florals and ship out your order well in advance to ensure your items arrive in time for your event. Please reach out if your order is urgent. ​
• Studio Kacy is not responsible for shipping delays caused by customs or postal services. Shipping times may exceed the estimate timeframe due to factors outside our control.
• As the shipping providers are a third party service, we are unable to refund your order if your items do not arrive in time. When you order from us, please bear in mind the processing and shipping timeframes.
• Studio Kacy is not responsible for any delays or missing items if the wrong address is provided. We will endeavour to correct the address however cannot guarantee return or change of address as this is out of our control. 
• All orders will be provided with a tracking number when the order is shipped. Studio Kacy is not responsible for any lost or stolen items during shipping. If a package is lost or stolen during shipment, a claim needs to be filed with the shipping service provider. If the tracking number shows that a package has been delivered and the customer is unable to locate it, the buyer is to contact the shipping provider for assistance.

• As a small business, all our items are made-to-order and not mass manufactured. We are unable to accommodate returns, refunds, or cancellations for custom orders. However, your satisfaction is our top priority - please contact us if you have any issues. Thank you for your understanding.
• If you need to change your order after placing it, please email us immediately and we will try our utmost to accommodate your request if we haven't created or ordered supplies for your order.
• For any defects or issues with your order, please email us within 5 business days and include photos. Your satisfaction is our top priority and we will be happy to assist you. 
• In the event that you receive a damaged item, please email us immediately so we can arrange a replacement and initiate a claim with the shipping provider. Kindly provide photos of the damaged item and the packaging (both inside and outside). We can offer your a replacement item or provide you with a store credit for future purchases. 

1. Promotional period: This sale is valid only during the specified promotional period. Discounts or offers cannot be applied retroactively to orders placed outside of the sale timeframe. Minimum spend applies to sale items.

2. Pricing: All prices during the promotional period are as marked. No further discounts, codes or offers can be applied unless explicitly stated.

3. Availability: All items are subject to availability. We reserve the right to end or modify the sale at any time without prior notice if inventory runs low or unforeseen circumstances arise.

4. Returns & exchanges: Sale items may not be eligible for return, refund or exchange unless they are faulty or damaged. Please check individual product listings or our Returns Policy for full details.

5. Order changes: Once an order has been placed, we are unable to modify, cancel or combine it with another order. Please double-check all details before completing your purchase.

6. Shipping delays: Due to increased demand during sale periods, shipping times may be longer than usual. We appreciate your patience and will do our best to dispatch orders as quickly as possible.

7. Faulty items: If you receive a damaged or faulty item, please contact our customer service team within 3 days of delivery with photos and a description of the issue. We’ll work with you to resolve it promptly.

8. Misuse of offer: We reserve the right to refuse or cancel orders that we believe are misusing or abusing the offer (e.g., bulk buying, suspicious activity).

9. Policy updates: We reserve the right to amend these terms and conditions at any time. Any changes will be effective immediately and communicated via our website or email.